# Terms and Conditions for Relay Swift
**Last Updated:** [Insert Date]
Welcome to **Relay Swift**, a delivery system designed to provide fast, reliable, and efficient delivery services. By accessing or using our platform, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use our services.
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## 1. Acceptance of Terms
By using Relay Swift, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using Relay Swift on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
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## 2. Services Provided
Relay Swift provides a platform for users to:
- Request delivery services for packages.
- Track deliveries in real-time.
- Communicate with delivery personnel.
- Access customer support and other related services.
We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice.
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## 3. User Responsibilities
As a user of Relay Swift, you agree to:
- Provide accurate and complete information when creating an account or placing an order.
- Use the platform only for lawful purposes and in compliance with these terms.
- Not engage in any activity that disrupts or interferes with the operation of Relay Swift.
- Not attempt to gain unauthorized access to our systems or data.
- Be responsible for maintaining the confidentiality of your account credentials.
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## 4. Delivery Services
- **Delivery Requests:** You may request delivery services through the Relay Swift platform. All delivery details (e.g., pickup location, drop-off location, package details) must be accurate and complete.
- **Delivery Personnel:** Relay Swift partners with third-party delivery personnel to fulfill your requests. We are not responsible for the actions or omissions of these individuals.
- **Delivery Times:** Estimated delivery times are provided for convenience only and are not guaranteed.
- **Package Restrictions:** You agree not to send prohibited items (e.g., illegal goods, hazardous materials) through Relay Swift. Violations may result in account suspension or legal action.
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## 5. Payments and Fees
- **Payment Authorization:** By using Relay Swift, you authorize us to charge your payment method for all applicable fees, including delivery fees, service fees, and taxes.
- **Pricing:** Fees are displayed at the time of booking and are subject to change without notice.
- **Refunds:** Refunds are issued at our discretion and in accordance with our Refund Policy (if applicable).
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## 6. Cancellations and Refunds
- **User Cancellations:** You may cancel a delivery request within the specified time frame. Cancellation fees may apply.
- **Relay Swift Cancellations:** We reserve the right to cancel a delivery request at any time due to unforeseen circumstances (e.g., weather, safety concerns). In such cases, you will receive a full refund.
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## 7. Intellectual Property
All content, trademarks, logos, and software on the Relay Swift platform are the property of Relay Swift or its licensors. You may not use, reproduce, or distribute any content without our prior written consent.
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## 8. Limitation of Liability
Relay Swift is not liable for:
- Any delays, damages, or losses resulting from the actions of delivery personnel or third-party service providers.
- Any indirect, incidental, or consequential damages arising from your use of our platform.
- Any issues caused by your failure to provide accurate or complete information.
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## 9. Indemnification
You agree to indemnify and hold Relay Swift, its affiliates, and its employees harmless from any claims, damages, or losses arising from your use of the platform or violation of these terms.
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## 10. Termination
We reserve the right to suspend or terminate your access to Relay Swift at any time, with or without notice, for any reason, including violation of these terms.
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## 11. Governing Law
These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. Any disputes arising from your use of Relay Swift shall be resolved exclusively in the courts of [Insert Jurisdiction].
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## 12. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. If we make significant changes, we will notify you through our platform or by email. Your continued use of Relay Swift after any changes constitutes your acceptance of the updated terms.
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## 13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
**Email:** [Insert Contact Email]
**Address:** [Insert Company Address]
**Phone:** [Insert Contact Phone Number]
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Thank you for choosing Relay Swift for your delivery needs!
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